Loss Mitigation Collections Liaison

Our Mission is to provide hardworking people with quality vehicles and innovative financial solutions.

At American Car Center (ACC) and American Financial (AF), we have a story to tell, and we need your help telling it. With our rich history and over 65 locations across the Southeast, ACC & AF is one of the fastest growing auto leasing and finance companies in the United States. This growth has created opportunities for existing team members and the need to bring qualified talent to join our family.

American Car Center and American Financial prides itself on having a diverse and inclusive environment. This provides everyone the opportunity to advance their career within.  We value hard work, creativity, integrity, and a can-do spirit.

If you have ever dreamed of being part of something bigger than yourself, and having fun while doing it – join us!

OUR CORE VALUES

We are committed to our culture.  Our culture defines how we conduct our business.

• Integrity
• Innovation
• Inclusion
• Service
• Success

Are you looking to become an elite team member that excels in delivering best in class customer service?  Here at American Car Center, we believe in setting up your success by starting you on a journey where you turn your passion into a rewarding profession and personal career growth.   Our core values define who we are: Integrity, Inclusion, Innovations, Service, and Success!

• Receive and process modification requests from our Collections Department.
• Properly and accurately document all account activity.
• Collaborate with other team members to solve issues and resolve process conflicts.
• Communicate timeline and delivery expectations to respective departments.
• Maintain established objectives and stay informed of changes in policy and procedures,
• Provide input to improve the efficiency of process and procedures to enhance speed and quality of process.

• Ability to work well under pressure, meeting multiple and sometimes conflicting deadlines.
• Must be computer savvy with the ability to operate at a fast-pace and have a sense of urgency.
• Ability to self-start and work independently with minimal supervision to achieve departmental goals.
• Ability to work in an accurate, detail-oriented and highly productive manner.
• Strong verbal/written communication skills and organizational skills

• At least 3-5 yease of Customer Service experience within the auto or consumer finance industries preferred

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  High School Diploma or Equivalent Required.