Service Liaison Specialist- Temp

The Service Liaison is responsible for resolving our customer mechanical concerns. 

Duties & Responsibilities 

• Receive and resolve inquiries from customers regarding vehicle issues and concerns. 
• Communicate timelines and expectations with customers throughout service process. 
• Review work repair orders and determining financing options with customers. 
• Inform customers of financing options for service repairs. 
• Process payments and complete financing loan documents. 
• Meeting face to face with customers for closing loan documents and payment remittance. 
• Perform regular and routine follow ups with customers. 
• Set up, monitor, and close rentals with 3rd party vendors and customers. 
• Collaborate with service repair centers and warranty operations. 
• Receiving and resolving inquiries from customers, and internal department 

Requirements 

• Excellent customer service, interpersonal and communication skills, required. 
• Experience in customer service and/or automotive industry, preferred. 
• Ability to work in an accurate, detail-oriented and highly productive manner. 
• Strong organization, decision making, and problem-solving skills. 
• Basic knowledge of computer programs. 

Education & Experience

• High School Diploma or GED
• 1-2 years of administrative work preferred.